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InnoBrush FAQs


  1. Can I use the product for my cat?

Yes, you can use Innobrush for cats with any kind of hair and coat.  Your cat will love it.

  1. Do I need to use a vacuum cleaner with the InnoBrush?

If you use the metal pin brush or bristle pin brush for grooming your pet, you have to connect the InnoBrush with your vacuum cleaner so that the loose and dead hairs can be sucked out by the vacuum cleaner.  Otherwise, the loose and dead hair may clog the brush.

If you use the rubber pin brush for messaging your pet, you can use it without the vacuum cleaner.

  1. Can the product fit to my vacuum cleaner?

InnoBrush comes with a vacuum adaptor.  It will fit to all kinds of vacuum cleaners

  1. Will the adaptor fit to my socket here?

We understand different country need different power plugs to fit to the power socket.

We will send you an adaptor with the correct pins that fit to the socket of your country.

  1. The product use AC power, is it safe?

Innobrush comes with a power adaptor.  The high voltage AC power will be stepped down to 9-12V operating voltage during use.  So the product is safe and reliable.

  1. Will the pin brushes hurt my pet?

The metal pin will not have direct contact with the skin of your pet, so it will not hurt your pet.

The bristle pin and rubber pin will contact the skin of your pet, but the soft material of the brushes will not hurt your pet.

  1. Is the product heavy?

The product weight is about 580gm, which is lighter than a normal hair dryer.  So it is not heavy and very easy to handle.

  1. Is it easy to change the brushes?

Simply open the door cover on the front left of InnoBrush, by  pressing the 2 hinged locks, take out the brush directly and replace with another. Then close and lock the cover again.  It takes only 10-15 seconds.

  1. Is the product noisy?

InnoBrush has a noise level of 65db and below which is much lower than an normal hair dryer which has a noise level  65-80db.

  1. My dog is big with long and thick coat. How long it will take for InnoBrush to my dog?

To groom a medium-large size dog with long coat, eg. Alaskan Malamute, German Shepherd, it will take 2-3 hours with traditional manual groomers.  Using the InnoBrush will take about 30-45 minutes.

  1. Do you have any warranty of your product?

Kickstarter does not require official warranty of our product.  But if you have any problem using InnoBrush due to manufacturing or design defect, please send back the product and we warranty to replace you with a good one. Warranty is not required by Kickstarter. But if there is any problem with your InnoBrush due to manufacturing or design defect, please send it back to us and we will replace it for you.

  1. How long does it take to ship the product to my country?

We will ship out the product by the fastest courier (UPS, Fedex, EMS or others). 

For most of the countries in Asia, North America, western Europe, it will take 3-7 working days.

For countries in Eastern Europe, Scandinavia, Middle East, it will take 10-20 working days.

For countries in Africa and Latam region, it will take 15-30 days.